NEVER give out your personal account information to anyone who calls you, texts you, or sends you an email, especially if they promise you some kind of reward or reimbursement. If you think your information may have been compromised, or if you suspect any fraudulent activity on your account, report it to us immediately so we can take action!
If you suspect fraud on your account, call us immediately at 757-461-1796
for lost or stolen VISA CheckCards (debit cards) please call 888-241-2510
for lost or stolen VISA Credit Cards please call 800-808-7230
Falcon Fraud Prevention System
Card fraud can often be identified and stopped before you're even aware of it. PortAlliance FCU is always working behind the scenes to ensure that your financial information is protected. With our Falcon Fraud Protection System, your debit and/or credit card transactions are continually analyzed as they occur to help prevent the unauthorized use of your card. If suspicious activity or “out of habit” purchases take place, you will receive a phone call to confirm if the transaction is fraud or a legitimate purchase. If Falcon is unable to reach you directly, they will leave a voicemail with a call back number to verify transactions with your Credit Union VISA card, or they may block your account for security reasons.
This service is a valuable tool in the fight against fraud. However, in order to benefit from this important service, you must make sure you always maintain current contact information. When you move or change phone numbers, notify us immediately so we can update that information. Falcon Fraud Prevention Service usually activates when there are international transactions on your card. Please notify the Credit Union if you are planning on traveling overseas.
You may contact Falcon directly at 1-888-241-2440, but remember, we will never ask for your account number or PIN.
ALERT: Members Beware of ATM Skimming
Our resources are reporting an increasing number of ATM skimming cases in Hampton Roads. ATM skimming is like identity theft for debit cards. Fraudsters use hidden electronics to steal the personal information stored on a card, and record the owner’s PIN number to access the hard-earned cash in the member’s account.
Further research by one of our card providers finds that about 75 percent of the ATM skimming cases occur at off-premise ATMs (e.g., convenience store ATMs). There have been recent reports all over the nation. Hampton Roads also has reports of ATMs that have been compromised.
We urge you to protect yourselves. Here are some tips to help you safeguard your funds:
Protect Your PIN
Hidden cameras are often used to steal your PIN. Covering the keyboard as you enter your PIN is a simple way to help avoid theft. Never give your PIN to anyone. And, do not use any ATM with a card reader that appears altered.
Stay Away from Unfamiliar ATMs
The safest ATMs are those with the logos found on the back of your card. To find ATM locations in PortAlliance’s network, click here.
Check Your Balances Frequently
…And if you notice something wrong, use the contact number on the back of your debit card to report any fraudulent withdrawals.
Bogus Telephone Calls & Text Messages Reported
We have received several calls from members and non-members reporting bogus telephone calls and text messages. The messages claiming to be from PortAlliance state that your account has been frozen, cancelled or compromised, and may ask for you to enter your account number and/or PIN. Bogus text messages reported read: "SUBJECT: NOTICE MSG: Your PORTALLIANCE FCU account is closed due to unusual activity, call us now at 1877xxxxxxx."
If you receive a text message claiming to be from PortAlliance, DELETE IT! Do not reply or respond in any way. If we call you, and you are unsure about the origin of the call - HANG UP! Call us yourself to ensure you are speaking with a PortAlliance representative.
Beware of Phishing Scam - Fraudulent Emails
PortAlliance has been informed that a phishing scam has been detected that is targeting PortAlliance members and non-members. We want to make you aware that this is a scam. The website looks similar to ours; however, when you look closely at the web address (URL), you can see that it is not!
The scam claims to offer a cash reward in exchange for your response to a survey, and asks for account information in order to "credit your account" with a reward. DO NOT ENTER your account information!
REMEMBER: PortAlliance Federal Credit Union will NEVER contact you requesting personal information - WE ALREADY HAVE IT! Never give out your personal account information to anyone who calls you, texts you, or sends you an email, especially if they promise you some kind of reward or reimbursement.
About Blocked Transactions in Foreign Countries
In an effort to protect you against FRAUD, PortAlliance Federal Credit Union has blocked electronic transactions (including but not limited to credit and debit card transactions) originating from the following countries:
This list is subject to change anytime at the discretion of the credit union. Contact us to verify the most current information.
Identity Theft Resources
Have you experienced any of the following:
Unusual or unexplainable charges on your bills
Phone calls or bills for accounts, products, or services that you do not have
Failure to receive regular bills or mail
New, strange accounts appearing on your credit report
Unexpected denial of your credit card
if so, you may be a victim of identity theft. Identity theft, or identity fraud, is a crime that can have substantial financial and emotional consequences. Take precautions with personal information; and if you become a victim, act immediately to minimize the damage.
The Office of the Attorney General is dedicated to assisting all Virginians to avoid becoming victims of an identity crime and providing them with the necessary knowledge in order that they may be proactive should they become a victim of identity theft. In that effort, they have published a booklet "How To Avoid Identity Theft – A Guide for Victims of Identity Theft" that includes helpful advice to avoid falling victim to identity theft as well as providing victims with information on the specific steps they can take when they become a victim of identity theft.
The following sites also offer guidance for both preventing and recovering from identity theft:
Federal Trade Commission http://www.consumer.gov/idtheft/
United States Department of Justice - http://www.usdoj.gov/criminal/fraud/websites/idtheft.html
Social Security Administration - http://www.ssa.gov/pubs/idtheft.htm
OnGuard Online - http://www.onguardonline.gov/idtheft.html