PortAlliance Federal Credit Union

Fraud Alerts

NEVER give out your personal account information to anyone who calls you, texts you, or sends you an email, especially if they promise you some kind of reward or reimbursement. If you think your information may have been compromised, or if you suspect any fraudulent activity on your account, report it to us immediately so we can take action!

If you suspect fraud on your account, call us immediately at 757-461-1796

for lost or stolen VISA CheckCards (debit cards) please call 888-241-2510

for lost or stolen VISA Credit Cards please call 800-808-7230 

Bogus Telephone Calls & Text Messages Reported

We have received several calls from members and non-members reporting bogus telephone calls and text messages. The messages claiming to be from PortAlliance state that your account has been frozen, cancelled or compromised, and may ask for you to enter your account number and/or PIN. Bogus text messages reported read: "SUBJECT: NOTICE MSG: Your PORTALLIANCE FCU account is closed due to unusual activity, call us now at 1877xxxxxxx."

If you receive a text message claiming to be from PortAlliance, DELETE IT! Do not reply or respond in any way. If we call you, and you are unsure about the origin of the call - HANG UP! Call us yourself to ensure you are speaking with a PortAlliance representative.

Beware of Phishing Scam - Fraudulent Emails

PortAlliance has been informed that a phishing scam has been detected that is targeting PortAlliance members and non-members. We want to make you aware that this is a scam. The website looks similar to ours; however, when you look closely at the web address (URL), you can see that it is not!

The scam claims to offer a cash reward in exchange for your response to a survey, and asks for account information in order to "credit your account" with a reward. DO NOT ENTER your account information!

REMEMBER: PortAlliance Federal Credit Union will NEVER contact you requesting personal information - WE ALREADY HAVE IT! Never give out your personal account information to anyone who calls you, texts you, or sends you an email, especially if they promise you some kind of reward or reimbursement.

About Blocked Transactions in Foreign Countries

In an effort to protect you against FRAUD, PortAlliance Federal Credit Union has blocked electronic transactions (including but not limited to credit and debit card transactions) originating from the following countries:

 

Afghanistan
Columbia
Cuba
Egypt
Ethiopia

Haiti
Hong-Kong
Iran
Jordan
Kenya

Russian Federation
Sudan
Libya
Uzbekistan
Lebanon

Somalia
Syria
Yemen
Australia
Nigeria

Canada
Mexico
Romania
Italy

 

This list is subject to change anytime at the discretion of the credit union. Contact us to verify the most current information. 

Identity Theft Resources

Have you experienced any of the following:

  • Unusual or unexplainable charges on your bills

  • Phone calls or bills for accounts, products, or services that you do not have

  • Failure to receive regular bills or mail

  • New, strange accounts appearing on your credit report

  • Unexpected denial of your credit card

if so, you may be a victim of identity theft. Identity theft, or identity fraud, is a crime that can have substantial financial and emotional consequences. Take precautions with personal information; and if you become a victim, act immediately to minimize the damage.

The Office of the Attorney General is dedicated to assisting all Virginians to avoid becoming victims of an identity crime and providing them with the necessary knowledge in order that they may be proactive should they become a victim of identity theft. In that effort, they have published a booklet "How To Avoid Identity Theft – A Guide for Victims of Identity Theft" that includes helpful advice to avoid falling victim to identity theft as well as providing victims with information on the specific steps they can take when they become a victim of identity theft.

The following sites also offer guidance for both preventing and recovering from identity theft: